Welcome — why a hardware wallet matters
A hardware wallet like Trezor stores your private keys offline, away from internet-connected devices that can be targeted by malware or phishing. Trezor devices require you to confirm every action on the physical device — this on-device verification is the single most effective protection against remote attacks. This guide walks you through safe purchase, trusted downloads, initial setup, everyday use, and recovery procedures.
Quick checklist before you start
- Buy from the official Trezor store or an authorized reseller. Avoid second-hand or opened packages.
- Use a data-capable USB cable (the one included with your device is preferred).
- Set aside a clean, private space to write down your recovery seed — avoid photographing or storing it digitally.
- Plan for at least 20 minutes for a careful setup.
Step 1 — Official downloads
Always download Trezor Suite and firmware from the official start page: trezor.io/start. On mobile, use the verified app stores. Do not follow links from random forums, social media, or emails — attackers often create lookalike domains to trick users.
Step 2 — Unbox & inspect
Open your package and inspect for tamper evidence. Trezor packages should arrive sealed; if you detect signs of tampering, stop and contact Trezor support before using the device. Confirm you received the device model you ordered (Trezor One, Model T, etc.).
Step 3 — Initialize your Trezor
- Connect the device to your computer using the USB cable and open Trezor Suite.
- Choose
Create a new wallet
(unless you are restoring an existing wallet from a recovery seed). - Set a secure PIN on device — avoid obvious numbers. The PIN prevents local physical access from directly using your device.
- Write down the recovery seed shown by the device (12 or 24 words). Use the supplied recovery card or a metal backup. Record words in order and do not store them digitally.
- Confirm the seed on the device when prompted.
Important: Trezor staff or support will never ask for your recovery seed. Do not share it with anyone.
Step 4 — Firmware & app updates
After initialization, check for firmware updates in Trezor Suite. Firmware updates are cryptographically signed; apply them when available. Installing the latest firmware ensures your device has the most recent security fixes and features.
Step 5 — Add accounts & receive funds
Use Trezor Suite to add accounts for Bitcoin, Ethereum, and other supported coins/tokens. When receiving funds, generate a receive address in Trezor Suite and verify that the address displayed in the app matches the one shown on your Trezor device's screen. Only use addresses verified on-device to avoid address-manipulation attacks.
Step 6 — Sending transactions (approve on device)
When sending, Trezor Suite will prepare the transaction and the Trezor device will present a summary: recipient address, amount, and fees. Carefully review and confirm the details on the device's screen — do not approve transactions based solely on the computer's display.
Security best practices
Protect your seed
Never store your recovery seed digitally. Use a metal backup or a secure offline storage method. Treat the seed like cash — anyone with it can access your funds.
Verify on-device
Always confirm addresses and transaction details on the physical device. The device display is your final authority.
Official sources only
Download firmware and Trezor Suite only from trezor.io. Avoid random links or attachments.
Minimize exposure
Use trusted computers, keep operating systems updated, and limit risky browser extensions.
Troubleshooting — common fixes
- Device not recognized: try a different USB cable or port; ensure the device is unlocked with your PIN.
- Firmware update failed: ensure a stable internet connection and follow on-screen recovery procedures or consult support.
- Pairing or Bridge issues: follow the Trezor Suite troubleshooting steps for WebUSB or Bridge, and allow permissions when prompted by your OS or browser.
- Lost or damaged seed: if exposed, move funds to a new wallet as soon as possible and secure a new seed.
Advanced topics
Trezor supports optional passphrases (creating hidden wallets), integration with third-party wallets and dApps, and developer APIs for deeper integrations. Passphrases increase security but are irreversible if lost — document them carefully and keep secure backups.
FAQ — quick answers
- Can I restore my wallet if my device is lost?
- Yes — restore using your recovery seed on a new Trezor or compatible wallet.
- What should I do if my seed is exposed?
- Immediately transfer assets to a new seed and device if you suspect exposure.
- Does Trezor charge fees?
- Trezor does not charge network fees; blockchain transaction fees still apply.
Printable checklist
- Buy from trezor.io or authorized reseller.
- Download Trezor Suite from trezor.io/start.
- Unbox and inspect for tampering.
- Initialize device: set PIN, write down recovery seed offline.
- Install firmware & apps via Trezor Suite.
- Verify addresses on-device before receiving funds.
- Confirm transactions on-device before approving.
- Store seed offline, ideally in a metal backup.